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Report a problem

Something in BeaconFind not behaving? Tell us what happened. A real person reads every report, and the ones with a screenshot or a log get fixed fastest.

Before you report

  • Check you are on the current version. Most reports we receive are already fixed in the newest release. The app updates itself, and the changelog says what changed.
  • Let the app send its log. From version 1.3, Settings → Help & Support in the app sends the last three days of the app log for you, with file names and search text removed. That is usually what we need to find the cause.
  • Or attach the log here. The log folder is %APPDATA%\com.beaconfind.app\logs on Windows and ~/Library/Application Support/com.beaconfind.app/logs on macOS. Attach the newest beaconfind.log.* file. A file you attach on this page is stored exactly as it is; nothing is removed from it, so glance through it first if that matters to you.
  • A screenshot beats a description. A picture of the result list or of the error message usually saves a round of email.
What is it about?
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Platform
In the app: Settings → About.
Attachments optional
Drop files here, or choose filesUp to 5 files, 25 MB each: screenshots, screen recordings, logs, PDF, Office files, CSV.

      What you send is used only to handle your report and is deleted after 12 months. Details in the privacy policy, section 3.

      Other ways to reach us

      Prefer email? Write to [email protected] with the same details. Common questions are answered in the FAQ, and the requirements page lists what the app needs to run.